Troubleshooting

Audio

• Why can't other users hear me?

Connectivity

• Why can’t I see a file that others see?
• Why does my headset prompt “Connection Lost – Trying to reconnect” or “Audio reconnecting”?

Controller

• Why does my controller not show up in VR?
• What can I do if my controller turns into a drawing pen even when I am not standing close to a whiteboard/presentation?

Avatar

• Why do I not see the avatars of my colleagues?
• Why does half of my avatar appear in the floor?

Rooms

• What should I do if an object went through the window/wall/floor?

Vision

• Why is my vision blurry?
• Why do I see a blue grid in front of me?
• Why is my raycast continuously showing/visible to others?

Whiteboard/Presentation

• Why does the drawing on a whiteboard or a presentation not work?

Others

• I forgot my password - How can I reset it?
• What can I do if I no longer see any apps in the Meta Quest menu?